PenOp launches induction academy to equip new pension industry employees

The Pension Operators Association of Nigeria (PenOp) has successfully concluded the   inaugural   edition   of   its   Induction   Academy, a targeted   training   program designed   to   provide   new   employees   in   the pension   industry   with   essential knowledge   and   practical   skills.   The   program is   tailored to employees   who   have joined the industry within a six month to two-year time period.

The inaugural edition covered five comprehensive modules, offering a well-rounded curriculum   that   spanned   pension   industry   fundamentals, customer   service, investment   strategies, ethics, compliance, fraud awareness, and   leadership.  The sessions were facilitated by seasoned   industry experts, who were either serving within the industry or retired.

The CEO of PenOp, Oguche Agudah, underscored the importance of engagements like this to the participants. He stressed that the industry was looking to tap their experiences from other industries, but was also keen to ensure that they understood the history, and ethos of the industry. Adaobi   Okoye, Head   of   People   &   Training   at   PenOp, kicked   off   the   event, underscoring   the   academy’s   primary   goal:   to   equip   participants   with   a   deep understanding of the   intricacies  of the  pension   sector. She introduced a diverse group of expert facilitators who delivered dynamic, engaging content focused on professional growth and practical application.

Over the course of the four-day program, participants delved into critical topics, which included; Pension   Fund   Investment   Strategies   &   Risk   Management.   This   session   explored investment products, financial markets, and how to manage risk effectively within pension portfolios.

Next was Contributions, Benefits, and Data Management. This module emphasized the   importance   of   accurate   record-keeping   and   the   regulatory   frameworks   that govern pension administration.

Followed   by   Compliance   and   Fraud   Awareness.   This   session   focused   on   the importance of maintaining integrity, professionalism, and vigilance to detect and prevent fraud within the pension industry.

Lastly, it   covered   Customer   Service   &   Ethical   Leadership   where   the   facilitator shared best practices for fostering strong client relationships and emphasized the crucial role ethics play in elective leadership. The program attracted 41 participants, who actively engaged in case studies, real-life scenarios, and interactive discussions.

The academy provided a solid foundation for new employees, empowering them with valuable insights into customer service, risk management, and ethical leadership. Upon completing the program, participants were awarded certifications, signalling their   readiness   to   make   significant   contributions   to   the   industry.

This   will   be   a continuous program that will seek to induct new entrants into the pension industry on an ongoing basis.

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